Anna Baluch

Phone: Call 855-456-7634 for help with questions and issues related to SoFi personal loans. Specialists operate this phone line between 5 a.m. and 7 p.m. PT Monday through Thursday and between 5 a.m. and 5 p.m. PT Friday through Sunday.
Email: Send loan-specific inquiries to loanservicing@sofi.com.
Live chat: Chat with an automated assistant 24/7 using the live chat feature built into SoFi’s online platform and mobile app. Using live chat, you may also be transferred to human representatives during regular business hours.
Social media: Post a question about SoFi on X (formerly Twitter) using the handle @SoFiSupport. Do not disclose any personal information or account details using this support method.

6+ years in finance.
Mortgage, student loan and debt management expert.
Work has appeared on CNN, Forbes, New York Post, and Business Insider.

Bio and experience

Anna Baluch has spent more than six years in personal finance, specializing in mortgages, debt management, and student and personal loans.

Her professional experience includes senior SEO and affiliate marketing specialist at LeafFilter North, a digital marketing and data analytics specialist at Selman & Company, and currently works for Baluch Media as a copywriter. Anna has also worked in SEO and affiliate marketing for a large home improvement company.

Her work has been seen at Newsweek Vault, CNN, Business Insider, Forbes, The Balance, U.S. News & World Report, LendingTree, AOL, LendEdu, Credit Karma, Fox Business, AP Buyline, MoneyRates, Yahoo Finance, Bankrate, and the New York Post.