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Credible’s Student Loan Refinancing Lender Methodology

Our primary mission at Credible is to give you the tools and power you need to make confident financial decisions. Although we may receive compensation from partner lenders, all opinions are our own, and our reviews and articles are written objectively.

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Credible’s process in rating student loan refinancing lenders

We collected over 1,000 points of data on two dozen student loan refinancing lenders to determine which are the best overall, and which are the best for specific needs. Here’s how the process works:

  • Establish lenders: Credible senior editors research which lenders to evaluate based on lender size, online search traffic and rankings, lender type (bank, credit union, online lender), and whether lenders are Credible partners. Editors do not give preference to partners.
  • Determine criteria: Senior editors then determine which criteria to evaluate across lenders. Criteria include key loan terms such as APRs, repayment periods, and eligibility requirements, plus loan features like whether cosigners are allowed and available discounts.
  • Collect and verify data: Senior editors and editorial staff collect data from lender sites, lender representatives, and internal intake forms from Credible partners. Data is verified by a third party against its source to ensure that data is accurate, and the source is reliable and current. 
  • Clean up and score data: Once data collection and verification are complete, senior editors clean up the data and evaluate it numerically. Scores are assigned for individual criteria based on how that lender compares in that category to its competitors. 
  • Assign weightings: Once individual criteria are scored, senior editors weight each one according to their importance for each user set. For example, a list of the best lenders for bad credit would heavily weight the minimum credit score that each lender requires, while a list of the best lenders for excellent credit would not.
  • Determine star ratings: Once the scores for each set of criteria are weighted appropriately, senior editors sum each lender’s weighted scores to arrive at an overall star rating, on a scale of 0 to 5. 

Below are the weightings assigned to each general category for the best student loan refinancing lenders — which is made up of individual criteria in that category.

yellow diamond25% - Repayment options

How borrowers are allowed to repay their loan

We considered features like the number of available repayment plans, applicable repayment fees or discounts, and hardship options if borrowers have trouble paying back their loans. Lenders that offered more repayment plans, charged fewer fees, and had more generous hardship options scored highest.

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Why it matters to the borrower

Many borrowers repay their student loans over 10 years or more. Working with a lender that offers more flexibility can lead to an easier repayment process.

yellow diamond25% - Eligibility

Who can qualify for a loan

We considered state availability, as well as how transparent a lender’s credit requirements are, its cosigner release policies, and available prequalification tools. Lenders that offered a way to prequalify, had more relaxed cosigner release policies, and are available in all 50 states scored highest in this category.

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Why it matters to the borrower

Your own criteria, such as credit score, the state you live in, and your income, dictate which loans you’re eligible for. Understanding lender eligibility requirements can help you narrow down which loans you should apply for.

yellow diamond20% - Interest rates

The APR range available from each lender

We compared each lender’s annual percentage rate (APR) range, which accounts for the interest rate charged plus upfront fees, like origination fees. The lenders with the lowest-available APRs scored the highest in this category.

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Why it matters to the borrower

The lower the APR, the less you’ll pay to borrow money. It’s important to compare minimum APRs between lenders if you have good or excellent credit. If you have poor or fair credit, it’s important to consider the lenders’ maximum APRs.

yellow diamond20% - Loan terms

Repayment periods and loan amounts

We compared the maximum repayment period available from each lender, as well as the maximum and minimum loan amounts available. The lenders with the longest available repayment periods tended to score highest in this category. The lenders with the largest available loan amounts also did well. Lender scores were dinged if their minimum loan amounts were relatively high.

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Why it matters to the borrower

A loan’s repayment period affects your monthly payment, your APR, and how much you’ll pay in interest over the life of the loan. A longer repayment period can make a student loan more affordable on a monthly basis, but borrowers will also pay more in interest over the life of the loan. Lenders that offer a wide range of loan amounts are suitable for a wider range of borrowers.

yellow diamond10% - Customer support

Customer service accessibility and website ease of use

We considered features like whether live chat is available on the lender’s site, if you can contact customer support on weekends, and how useful the lender’s online FAQ section is.

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Why it matters to the borrower

Lenders should make it easy to get answers about your existing loan or a potential loan. Efficient customer service can make it simpler to manage your loans and get out of debt.